Is Your Credit Union Addressing the Digital Imperative?
Early technology adopters have jump-started digital capabilities for credit unions. But the pace of change and competitive pressures in this age of automation have created a digital imperative to act more quickly and decisively. It’s not about implementing technology, but rather establishing an organization-wide digitally savvy mindset and culture.
1The Financial Brand The Rise of the Digital-Only Banking Customer June 6, 2017. 2RBC Capital Markets: 41% of US consumers now own a smart speaker, compared to 21.5% in 2017; the growth was mostly driven by Alexa and Google Home devices. 3Clutch – Virtual Assistants and Consumer AI February 11, 2019. CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates.